REFUND POLICY / RETURN POLICY
PLEASE READ THE FOLLOWING REFUND POLICY / RETURN POLICY, AND USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
ALL SALES ARE FINAL as each order placed is custom made for every customer after the order is received.
Salvage Design Store does not accept returns, replacements or refunds in the case where the customer needs a smaller or larger size, or the address was entered incorrectly. (You can view the sizing chart on each of the products and look at all the detailed information on each product ages and please don’t hesitate to contact us with any further questions before ordering.) However under certain circumstances, Salvage Design Store has the authority to make exceptions to this policy.
Once you have clicked on the “complete order” button, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact us via email as soon as possible. We are not bound to make such modifications to your order, but I will try my best to help you.
Salvage Design Store operates with Printful; a custom print on demand (POD) fulfillment service. It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. Unfortunately, in such case Printful will not make any refunds and will not resend the Product.
Damaged items (PRINTFUL):
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within 14 business days after delivery.
Along with Printful we will review replacement/return requests only:
(a) if a product is damaged (Proof of damage is required, a photo will be requested of the damaged item and please send the photo to my email; the form below) If no photo is sent or you do not wish to send us a photo of the damaged item Printful and I (Salvage Design Store) are unable to accept return, issue a refund, or replace said item.)
(b) there is a print error (Proof of print error is required, a photo will be requested of the print error and please send the photo to my email; the form below If no photo is sent or you do not wish to send us a photo of the damaged item Printful and We (Salvage Design Store) are unable to accept return, issue a refund, or replace said item.)
Photos are required for proof to make sure an item is damaged or has a print file error.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks (30 days) after the estimated delivery date. Claims deemed an error on Printful’s, or Salvage Design Store fault are covered at our expense.
The return address of your store is by Printful's. When Printful receives a returned shipment an automated email will be sent to us . Undocumented returns get donated to charity after 4 weeks (30 days). If Printful's facility isn't used as the return address is not used for the return address. Salvage Design Store and Printful are not responsible for any wrong return address outcomes, and that may impact your return, refund, or replacement.
*Packages sent out from our US fulfillment centers are returned to our Charlotte facility. Its address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
*Meanwhile, packages sent out from our Europe location are automatically returned to our Europe fulfillment center. Its address: Lidostas parks, Marupes novads, Latvia LV-2167.